The Business of Authority

The Experience Economy Aftermath

Episode Summary

Thinking through the ramifications of the experience economy.

Episode Notes

Thinking through the ramifications of the experience economy.

Talking Points

• How the economy has changed over time
• The journey from providing services to providing experiences and then transformations
• Customization
• Clients or customers as guests or aspirants
• How language can change the way you think about your work
• Creating memorable experiences
• Work as theater
• The backstage part of the theater
• Avoiding dissonance

Quotable Quotes

“If you’re like me and you want to charge for outcomes and not hours, then it’s incumbent...to try to be climbing up that progression.” –JS

“Even transformation experiences, there should be some parts of those that are fun.” –RM

“We’ve been taught we have to take ourselves very seriously because we’re an expert and we’re becoming an authority on whatever it is so we must be formal and we have to do all those things. But really, it is theater.” –RM

“When you’re on stage it doesn’t matter if you’re in the performance or in pre or post. It all counts.” –JS